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Help & Info
Returns & Refunds
Changed your mind or received a faulty item? Here's how to return it for a refund or replacement.
Our returns promise
- FREE returns within 30 days from the date of delivery.
- Items must be unused, in their original packaging and in resaleable condition.
- Refund processing: once we receive and inspect your return, a refund is issued to your original payment method within 5 working days.
How to return an item
- Email ashfieldtradesupplies@hotmail.com with your order reference and the reason for return.
- We'll reply with a returns reference and the address to send your item to.
- Package the item securely in its original packaging, including any accessories and documentation.
- Once received and inspected, we'll process your refund — or arrange a replacement if requested.
Faulty or damaged goods
- Report within 48 hours of delivery by email, with photos of the damage and your order reference.
- We'll arrange a free collection or replacement at no cost to you.
Still need help with a return?
Our team is happy to walk you through the process or answer any questions about your order.